Promptless, a YC W25 startup, has launched a service to automatically update customer-facing documentation. It connects to internal tools like Jira, Github, and Slack, monitoring for changes relevant to documentation. When changes are detected, Promptless uses AI to draft updates and suggests them to documentation writers for review and approval before publishing. This eliminates the manual process of tracking changes and updating docs, ensuring accuracy and reducing stale information for improved customer experience.
Fly.io, a platform for deploying and running applications globally, is seeking a Customer Support Director. This role will lead and build a world-class support team, focusing on developer experience and technical problem-solving. The ideal candidate has experience building and scaling support teams, preferably in a developer-focused company. They should be passionate about customer satisfaction and possess strong technical aptitude, although deep coding skills aren't required. The position is remote, but candidates located near the Eastern US time zone are preferred.
The Hacker News comments on the Fly.io Customer Support Director job posting are sparse. A few commenters express skepticism about the compensation being "competitive" without providing specific numbers. One commenter questions the remote-first policy, suggesting that distributed teams often struggle with support roles. Another notes the generally positive experience they've had with Fly.io's support, highlighting the quick response times. Finally, there's a brief exchange about the potential challenges of supporting a complex technical product. Overall, the discussion is limited and doesn't offer extensive insights into the job or the company's support practices.
Summary of Comments ( 55 )
https://news.ycombinator.com/item?id=43092522
The Hacker News comments express skepticism about Promptless's value proposition. Several commenters question the need for AI-driven documentation updates, arguing that good documentation practices already involve regular reviews and updates. Some suggest that AI might introduce inaccuracies or hallucinations, making human oversight still crucial and potentially negating the time-saving benefits. Others express concern about the "black box" nature of AI-driven updates and the potential loss of control over messaging and tone. A few commenters find the idea interesting but remain unconvinced of its practical application, especially for complex or nuanced documentation. There's also discussion about the limited use cases and the potential for the tool to become just another layer of complexity in the documentation workflow.
The Hacker News post "Launch HN: Promptless (YC W25) – Automatic updates for customer-facing docs" has generated several comments discussing the product and its potential use cases and limitations.
Several commenters express interest in the product and its potential. One user highlights the challenge of keeping documentation updated and sees Promptless as a potential solution. Another user questions the practicality of fully automating documentation updates, suggesting a hybrid approach involving AI suggestions and human review might be more realistic. They also mention the importance of human oversight to ensure accuracy and clarity.
A key theme in the discussion revolves around the complexity of integrating such a tool with existing documentation workflows. One commenter asks about support for specific documentation formats like Markdown and OpenAPI/Swagger. Another raises concerns about the potential for the tool to introduce inaccuracies or inconsistencies into the documentation. The potential for hallucinations is also brought up, highlighting a common concern with AI-powered tools.
The discussion also touches upon the target audience for Promptless. One commenter wonders if the tool is primarily aimed at developers or technical writers. This leads to a discussion about the potential benefits for both groups, with some suggesting that technical writers might benefit the most from automated updates.
One user expresses skepticism about the ability of AI to fully replace human writers, arguing that certain aspects of documentation, such as understanding the user's perspective and crafting clear explanations, still require human input. This skepticism is echoed by another commenter who believes that good documentation requires human empathy and understanding of context, which AI may lack.
The founder of Promptless actively engages in the comments section, answering questions about the product's features and addressing concerns raised by users. They clarify the intended use case, explaining that Promptless is designed to augment, not replace, human writers. They also provide details about supported formats and the process of integrating the tool with existing documentation workflows. The founder emphasizes that human review is still a crucial part of the process.
Overall, the comments section reveals a mixture of excitement and cautious optimism about the potential of AI-powered documentation updates. While many commenters recognize the potential benefits, there are also concerns about the limitations of AI and the importance of maintaining human oversight in the documentation process.