Mastering the art of saying "no" as a product manager is crucial for focusing on impactful work and avoiding feature creep. It involves strategically prioritizing tasks, aligning with overall product vision, and gracefully declining requests that don't contribute to that vision. This requires clear communication, explaining the rationale behind decisions, and offering alternative solutions when possible. Ultimately, saying "no" effectively allows product managers to protect their roadmap, manage stakeholder expectations, and deliver a more valuable product.
James Shore envisions the ideal product engineering organization as a collaborative, learning-focused environment prioritizing customer value. Small, cross-functional teams with full ownership over their products would operate with minimal process, empowered to make independent decisions. A culture of continuous learning and improvement, fueled by frequent experimentation and reflection, would drive innovation. Technical excellence wouldn't be a goal in itself, but a necessary means to rapidly and reliably deliver value. This organization would excel at adaptable planning, embracing change and prioritizing outcomes over rigid roadmaps. Ultimately, it would be a fulfilling and joyful place to work, attracting and retaining top talent.
HN commenters largely agree with James Shore's vision of a strong product engineering organization, emphasizing small, empowered teams, a focus on learning and improvement, and minimal process overhead. Several express skepticism about achieving this ideal in larger organizations due to ingrained hierarchies and the perceived need for control. Some suggest that Shore's model might be better suited for smaller companies or specific teams within larger ones. The most compelling comments highlight the tension between autonomy and standardization, particularly regarding tools and technologies, and the importance of trust and psychological safety for truly effective teamwork. A few commenters also point out the critical role of product vision and leadership in guiding these empowered teams, lest they become fragmented and inefficient.
Summary of Comments ( 34 )
https://news.ycombinator.com/item?id=42771310
HN commenters largely agree with the article's premise of strategically saying "no" as a product manager. Several share personal anecdotes reinforcing the importance of protecting engineering resources and focusing on core value propositions. Some discuss the nuances of saying "no," emphasizing the need to explain the reasoning clearly and offer alternative solutions where possible. A few commenters caution against overusing "no," highlighting the importance of maintaining positive relationships and remaining open to new ideas. The most compelling comments focus on the strategic framing of "no" as a tool for prioritization and resource allocation, not simply rejection. They emphasize using data and clear communication to justify decisions and build consensus. One commenter aptly summarizes this as "saying 'no' to the idea, but 'yes' to the person."
The Hacker News post "Master the Art of the Product Manager 'No'" with the ID 42771310 generated a moderate amount of discussion with a mix of perspectives on the article's topic of saying no as a product manager.
Several commenters agreed with the core premise of the article, emphasizing the importance of a product manager's ability to prioritize and push back against feature requests. One commenter highlighted the difficulty of saying no, particularly to powerful stakeholders, while another pointed out that effectively saying no is crucial for avoiding feature creep and maintaining a focused product roadmap. The "sandwich method" of delivering negative feedback—starting with positive reinforcement, then delivering the negative news, and concluding with more positive reinforcement—was also mentioned as a useful technique.
Some commenters delved into the nuances of saying no, suggesting that it's not always about outright rejection but rather about strategic deferral. One commenter suggested categorizing requests and communicating the rationale behind prioritization decisions, transforming a "no" into a "not now." Another highlighted the importance of understanding the underlying need behind a request, as this can open up opportunities for alternative solutions that address the user's problem more effectively than the initially proposed feature. This approach allows the product manager to collaborate with stakeholders and find creative solutions while still maintaining control over the product roadmap.
A few commenters offered different perspectives. One argued that constantly saying "no" can be detrimental to a product manager's relationships with stakeholders, advocating for a more collaborative approach that involves seeking compromise and finding win-win solutions. This commenter stressed the importance of building trust and maintaining positive working relationships. Another comment focused on the importance of data-driven decision making, emphasizing that saying "no" should always be backed by solid evidence and reasoning.
While generally agreeing with the article's message, some commenters expressed concerns about its tone and potential misinterpretations. They felt the article could be perceived as promoting a confrontational approach and suggested that framing "no" as a collaborative decision is more effective.
In summary, the comments section largely affirmed the importance of saying no as a product manager but also emphasized the need for nuance, strategic communication, and a collaborative approach to maintain positive relationships with stakeholders and build a successful product.